Terms of Service
Last updated: September 17, 2026
These Terms of Service (“Terms”) govern your access to and use of the software and related services (the “Service”) provided by Firen AI (“we,” “us,” or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Firen AI provides software for dental professionals, including voice-enabled clinical documentation and workflow tools.
The Service is intended for documentation and transcription support only. It does not provide medical, dental, diagnostic, or treatment advice.
No Medical Advice
The Service does not replace professional judgment. You remain solely responsible for:
- The accuracy of all charted information
- Clinical decisions
- Patient care and outcomes
2. Eligibility & Accounts
You may only use the Service if you are authorized to do so within your dental practice and permitted by applicable law.
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
3. Subscriptions and Billing
Paid Subscriptions
- Subscriptions are billed on a recurring basis
- You may cancel at any time
- Cancellation prevents future charges but does not retroactively refund prior charges
Refunds
Payments are non-refundable except where required by law. We may issue refunds at our discretion on a case-by-case basis.
Separate Written Agreements
If you have entered into a separate written agreement with us (such as a Software Subscription Agreement or Business Associate Agreement), that agreement controls to the extent of any conflict with these Terms.
4. Acceptable Use
You agree not to:
- Use the Service for unlawful purposes
- Interfere with or disrupt the Service
- Attempt to reverse engineer or misuse the software
- Use the Service outside of a legitimate dental practice context
5. Compliance and Privacy
You are responsible for ensuring that your use of the Service complies with HIPAA and other applicable healthcare, privacy, and professional laws within your practice, including obtaining any patient notices, consents, or authorizations required by applicable law.
Our data handling practices are described in our Privacy Policy.
6. Intellectual Property
The Service, including all software, designs, trademarks, and related materials, is owned by Firen AI.
We grant you a limited, non-exclusive, non-transferable license to use the Service during an active subscription.
You may not copy, resell, sublicense, or redistribute the Service without our prior written consent.
7. Service Availability & Changes
We may modify, suspend, or discontinue parts of the Service at any time, including for maintenance, security, or product improvements.
We do not guarantee uninterrupted or error-free operation.
8. Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE.”
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and accuracy or reliability of results.
9. Limitation of Liability
To the maximum extent permitted by law, Firen AI shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Clinical decisions or patient outcomes
Our total liability for any claim arising out of or relating to the Service shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.
10. Termination
We may suspend or terminate your access if you violate these Terms.
Upon termination:
- Your license to use the Service ends
- No refunds are owed for unused subscription time
11. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
12. Contact
If you have questions about these Terms, contact us at: